catering

Catering

When going on a tour you would probably like to expect the tour operator or a travel agency to include meals in the price of your tour. But there are also other options. Let’s take a closer look at them. Catering is one of the principal services of a tourist product. Three major forms of […]

style of service

Style of service

Maintaining a certain style in communication and serving guests is an important element of work of every hotel. Style of service is a set of certain rules and standards of behaviour of the staff in servicing guests of the hotel. Each of the workers contributes to the creation of the client’s good image of the […]

insurance

Insurance

In most cases when going on a tour to another country people may find themselves in extreme conditions: this may be caused by the change of climate, chemical composition of the water, other dietary habits and many other changes that imply a certain degree of danger. That’s why one of the most important elements of […]

excursions

Excursions

Excursion services designed to satisfy people’s needs in communication with spiritual and moral values, in gathering of knowledge, including professional knowledge, in the conditions of free choice of objects, methods and means of such communication. General requirements to excursions may be divided into compulsory and recommended ones. The compulsory requirements include: safety of sightseers, safety […]

transport and tourism

Transport used for travelling and tourism

It’s really hard to imagine any tourist activity without the necessity to use transport. Transport services are among the most important ones within the structure of a tourist product. It is connected with the fact that all tourist routes (except the pedestrian ones) presuppose the availability of vehicles for transportation to a recreational facility or […]

Major hotel services

Major hotel services

The major hotel services are: reception, reservation, settlement, consumer service and distribution of hotel room capacity. The reception service is often referred to as the “heart” or the “nerve center” of the whole hotel. This department is contacted by the customers most often as this is the place where everybody goes with all kinds of […]

classification of hotels

Classification of hotels

Hotels are usually classified in accordance with different criteria. The most widely used are the following criteria: level of comfort; number of rooms, functional purpose; location, nutrition, duration of staying and some others. The level of comfort is probably the most important factor taken into account by all tourists when buying a tour. This criterion […]

Accommodation

Accommodation

Accommodation of tourists is probably the most important part of the tour as it ranks first among the complex of services provided by tour operators and travel agencies during a trip and is an integral part of any tour. You wouldn’t probably be very excited if you find out that your tour includes only transportation […]

Promotion of tours

Promotion of tours

Promotion is an important set of measures aimed at the sale tours. Such methods may include advertising in mass media (newspapers, television, internet, and radio), participation in specialized exhibitions, fairs, organization of information centers, production of catalogues, booklets, and so on. Advertising activities of a tourist company may be supported by other types of efforts […]

tour

Tours

The result of the activities of various tourist enterprises in the form of certain services or their complex intended for sale at the market is called a tourist product. Depending on the specific character of an enterprise such product can be offered in a certain form depending on the preferences and the needs that the […]